2021 Subaru Crosstrek: Reliability Data

Source: NHTSA — 138 complaints
138
Total Complaints
4,080mi
Median Mileage
VISIBILITY/WIPER
Top Issue
14
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

1,300 25th Percentile
4,080 Median Mileage
22,327 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

VISIBILITY/WIPER
29
UNKNOWN OR OTHER
21
ENGINE
12
POWER TRAIN
9
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
9
ELECTRICAL SYSTEM
9
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
5
FORWARD COLLISION AVOIDANCE: WARNINGS
4
FUEL/PROPULSION SYSTEM
4
STRUCTURE:BODY
3

Severity Assessment

14
Crashes
4
Fires
12
Injuries
0
Deaths

Sample Complaint Reports

"ON 11/30/2020 I PURCHASED A BRAND NEW SUBARU CROSSTREK FROM SHEEHY SUBARU IN SPRINGFIELD, VIRGINIA. IT HAD 15 MILES ON THE ODOMETER. ON 12/01/2020 IT WAS DELIVERED TO ME AT MY RESIDENCE IN WASHINGTON, DC. I IMMEDIATELY NOTICED THAT THERE WAS A LOUD CREAKING NOISE COMING FROM THE REAR OF THE CAR WHEN..."
"THE ENGINE STOP START FUNCTION CAUSES THE ENTIRE CAR TO SHAKE WHEN GOING FROM ENGINE OFF TO ENGINE ON. IT IS WORSE WHEN YOU ARE STOPPED AND THE STOP START RE-ENGAGES WHILE YOUR FOOT IS ON THE BRAKE."
"WINDSHIELD CRACKED WITH LESS THAN 1000 MILES ON THE CAR. NEVER HEARD OR SAW ANY ROCK OR OTHER DEBRIS HIT THE WINDSHIELD"

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28