2020 Volkswagen Atlas Cross Sport: Reliability Data

Source: NHTSA — 145 complaints
145
Total Complaints
6,000mi
Median Mileage
ELECTRICAL SYSTEM
Top Issue
4
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

2,000 25th Percentile
6,000 Median Mileage
13,974 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

ELECTRICAL SYSTEM
31
UNKNOWN OR OTHER
19
SERVICE BRAKES
18
AIR BAGS
16
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
13
ENGINE
9
STEERING
7
VEHICLE SPEED CONTROL
6
POWER TRAIN
3
SUSPENSION
3

Severity Assessment

4
Crashes
1
Fires
1
Injuries
0
Deaths

Sample Complaint Reports

"ADAPTIVE CRUISE CONTROL (ACC) WILL NOT WORK IF YOU REMOTE STARTED THE VEHICLE. TO GET IT NORMALLY WORK, YOU HAVE TO FULLY SWITCH OFF THE CAR AND THEN PUSH START IT. HAD THE VEHICLE CHECKED BY VW DEALER AND THEY FOUND NOTHING, THEN I NOTICED THAT REMOTE START WAS THE PROBLEM. SEEM TO ME THERE SHOULD ..."
"OUR ATLAS WILL RANDOMLY SLAM ON ITS BRAKES AS IF AVOIDING A COLLISION ON AN EMPTY ROAD. THE LANE ASSIST WILL ALSO STEER YOU TOWARDS OBSTACLES (LIKE CONSTRUCTION BARRELS) AND FIGHT AS YOUR TRY TO CORRECT ITS ERROR. ISSUES HAVE ALL OCCURRED WHILE IN MOTION TRAVELING DOWN A 2 OR 4 LANE ROAD."
"OUR ATLAS WILL RANDOMLY SLAM ON ITS BRAKES AS IF AVOIDING A COLLISION ON AN EMPTY ROAD. THE LANE ASSIST WILL ALSO STEER YOU TOWARDS OBSTACLES (LIKE CONSTRUCTION BARRELS) AND FIGHT AS YOUR TRY TO CORRECT ITS ERROR. ISSUES HAVE ALL OCCURRED WHILE IN MOTION TRAVELING DOWN A 2 OR 4 LANE ROAD."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28