2020 Toyota Highlander: Reliability Data

Source: NHTSA — 318 complaints
318
Total Complaints
12,995mi
Median Mileage
POWER TRAIN
Top Issue
19
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

4,025 25th Percentile
12,995 Median Mileage
56,500 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

POWER TRAIN
96
UNKNOWN OR OTHER
36
AIR BAGS
31
SERVICE BRAKES
30
FUEL/PROPULSION SYSTEM
17
ENGINE
16
STRUCTURE:BODY
16
ELECTRICAL SYSTEM
12
STRUCTURE
10
VEHICLE SPEED CONTROL
9

Severity Assessment

19
Crashes
0
Fires
21
Injuries
0
Deaths

Sample Complaint Reports

"AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECT..."
"AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECT..."
"SUSPENSION IS VERY LOUD AND TIGHT, THE CABIN NOISE IS VERY NOISY IT CAN HIT 95 DECIBELS ON SOUND PRESSURE LEVEL METER. THE NOISE IS SO BAD THAT I DO NOT WANT TO DRIVE THE VEHICLES ANY MORE UNLESS I TURN THE RADIO VOLUME UP AND I CAN NOT HEAR EMERGENCY VEHICLES.THE SERVICE PEOPLE SAID THAT IS NORMAL...."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28