"How reliable is the 2020 Mercedes-Benz Sprinter 2500?"

"Based on 131 NHTSA complaints, the 2020 Mercedes-Benz Sprinter 2500 has a median complaint mileage of 3400 miles. The most common issue is ELECTRICAL SYSTEM."

"What are common problems with the 2020 Mercedes-Benz Sprinter 2500?"

"The most frequently reported component in NHTSA complaints for the 2020 Mercedes-Benz Sprinter 2500 is ELECTRICAL SYSTEM, accounting for a significant portion of the 131 total complaints filed."

2020 Mercedes-Benz Sprinter 2500: Reliability Data

Source: NHTSA — 131 complaints

131

Total Complaints

3,400mi

Median Mileage

ELECTRICAL SYSTEM

Top Issue

Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

1,000 25th Percentile

3,400 Median Mileage

9,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

ELECTRICAL SYSTEM

POWER TRAIN

ENGINE

SERVICE BRAKES

UNKNOWN OR OTHER

STEERING

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

VEHICLE SPEED CONTROL

LANE DEPARTURE: ASSIST

Severity Assessment

Crashes

Fires

Injuries

Deaths

Sample Complaint Reports

"THE 4WD IN THIS VEHICLE DOES NOT DISENGAGE PROPERLY EVEN WHEN DONE PER THE OWNERS MANUAL INSTRUCTIONS. UNDER 1,000 MILES ON THE VEHICLE . FOR EXAMPLE, I STOPPED THE VEHICLE, SHIFTED TO NEUTRAL, ENGAGED 4WD AND DROVE FOR 15-20 MINUTES ON A DIRT ROAD. I PULLED OVER TO ENJOY THE VIEW, PUT THE VEHICL..."

"BOTTOM POWER STEERING HOSE COMING LOOSE ... NOT A SOLID CLAMP.. REPLACED WITH REAL HOSE CLAMP BEFORE THE POPPED OFF."

"THE ACTIVE LANE KEEPING ASSIST IS HIGHLY DANGEROUS AND NEEDS TO BE PERMANENTLY DISABLED OR REMOVED FROM THE VEHICLE. I NARROWLY AVOIDED GETTING INTO A ACCIDENT. I WAS DRIVING ON THE HIGHWAY IN THE LEFT LANE AND HAD TO SERVE AROUND SOME DUMP ITEMS THAT FELL OF THE BACK OF THE TRUCK AHEAD. THE ACTIVE ..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28