2020 Jeep Grand Cherokee: Reliability Data

Source: NHTSA — 329 complaints
329
Total Complaints
7,100mi
Median Mileage
ELECTRICAL SYSTEM
Top Issue
39
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

500 25th Percentile
7,100 Median Mileage
34,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

ELECTRICAL SYSTEM
61
UNKNOWN OR OTHER
53
ENGINE
47
POWER TRAIN
36
AIR BAGS
16
VEHICLE SPEED CONTROL
14
FUEL/PROPULSION SYSTEM
14
STEERING
13
SERVICE BRAKES
11
SUSPENSION
8

Severity Assessment

39
Crashes
8
Fires
13
Injuries
0
Deaths

Sample Complaint Reports

"I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WIT..."
"I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WIT..."
"I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WIT..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

When Were Complaints Filed?

Number of complaints by the year the issue occurred.

When Does Each Component Fail?

Median mileage at complaint for top components.

ELECTRICAL SYSTEM 61 complaints
25th: 1,064 mi Median: 7,100 mi 75th: 26,400 mi
UNKNOWN OR OTHER 53 complaints
25th: 334 mi Median: 950 mi 75th: 5,910 mi
ENGINE 47 complaints
25th: 1,012 mi Median: 5,742 mi 75th: 11,886 mi
POWER TRAIN 36 complaints
25th: 350 mi Median: 3,800 mi 75th: 4,384 mi
AIR BAGS 16 complaints
25th: 9,458 mi Median: 34,000 mi 75th: 46,500 mi

Where Are Complaints Coming From?

Top states by complaint count.

FL: 28 CA: 27 MI: 25 NY: 24 TX: 24 IL: 20 NJ: 18 GA: 13 PA: 13 NC: 11

Who Files Complaints?

1.8%
Original Owners
98.2%
Second+ Owners

Jeep Grand Cherokee — Other Years

See how this model compares across different model years.

YearComplaintsCrashes
199378468
1994775142
1995983146
19961249156
19971432143
19981349194
19992319157
20001855132
2001112895
2002177098
200388760
20041570149
20052732137
2006175079
2007147547
200899035
20091959
201017118
2011242190
2012230872
2013110241
20143365224
20151725179
201643445
201755238
2018116075
201951625
202164334
202241512
202361726
20243559
2025873

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28