2020 Ford Fusion: Reliability Data

Source: NHTSA — 240 complaints
240
Total Complaints
69,000mi
Median Mileage
POWER TRAIN
Top Issue
9
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

27,250 25th Percentile
69,000 Median Mileage
100,623 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

POWER TRAIN
57
ENGINE
43
ELECTRICAL SYSTEM
35
UNKNOWN OR OTHER
26
FUEL/PROPULSION SYSTEM
11
SERVICE BRAKES
10
STEERING
6
STRUCTURE:BODY
5
FORWARD COLLISION AVOIDANCE: WARNINGS
5
ENGINE AND ENGINE COOLING
5

Severity Assessment

9
Crashes
6
Fires
7
Injuries
0
Deaths

Sample Complaint Reports

"TL* THE CONTACT OWNS A 2020 FORD FUSION. THE CONTACT STATED THAT THE BACKUP CAMERA REMAINED ON WHILE DRIVING AT AN UNKNOWN SPEED. THE VEHICLE WAS TAKEN TO THE ROYAL OAK FORD DEALER, LOCATED AT: 27550 WOODWARD AVE, ROYAL OAK, MI 48067, WHERE THE SENSOR WAS REPLACED. THE CONTACT STATED THAT WHILE DRIV..."
"TL* THE CONTACT OWNS A 2020 FORD FUSION. THE CONTACT STATED THAT THE BACKUP CAMERA REMAINED ON WHILE DRIVING AT AN UNKNOWN SPEED. THE VEHICLE WAS TAKEN TO THE ROYAL OAK FORD DEALER, LOCATED AT: 27550 WOODWARD AVE, ROYAL OAK, MI 48067, WHERE THE SENSOR WAS REPLACED. THE CONTACT STATED THAT WHILE DRIV..."
"AS I'M DRIVING MY RADIO SHUTS OFF AND WILL NOT POWER ON. THE VEHICLE WAS IN MOTION"

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28