2020 Ford Escape: Reliability Data

Source: NHTSA — 1907 complaints
1907
Total Complaints
41,000mi
Median Mileage
STRUCTURE:BODY
Top Issue
28
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

19,751 25th Percentile
41,000 Median Mileage
65,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

STRUCTURE:BODY
489
UNKNOWN OR OTHER
277
POWER TRAIN
189
ELECTRICAL SYSTEM
138
ENGINE
97
FUEL SYSTEM, GASOLINE
91
STRUCTURE:BODY:DOOR
89
FUEL/PROPULSION SYSTEM
55
STRUCTURE
48
FORWARD COLLISION AVOIDANCE: WARNINGS
36

Severity Assessment

28
Crashes
6
Fires
42
Injuries
0
Deaths

Sample Complaint Reports

"THE DRIVERS SEAT (BOTTOM CUSHION) HAS A PIECE OF METAL OR HEAVY WIRING, ABOUT 2 INCHES LONG, AT THE BACK OF THE SEAT, WHERE YOUR TAILBONE IS. THE WIRE IS EASY TO FIND (IT RUNS BACK TO FRONT) UNDER THE SEAT MATERIAL. IT IS VERY UNCOMFORTABLE WHEN DRIVING. I TOOK IT BACK TO THE FORD DEALER I LEASED IT..."
"SINCE DAY ONE OF OWNERSHIP, IT HAS A VIBRATION IN THE STEERING WHEN APPROACHING 25MPH THEN THE VIBRATION CONTINUES ALL THE WAY TO 75MPH. ALSO AT APPROX. 25MPH AN LOW HUMMING SOUND STARTS. THE HUMMING SOUND GETS LOADER AS SPEED INCREASES ALONG WITH THE ROAD NOISE. THE HUMMING AND VIBRATION STOP AS SO..."
"SINCE DAY ONE OF OWNERSHIP, IT HAS A VIBRATION IN THE STEERING WHEN APPROACHING 25MPH THEN THE VIBRATION CONTINUES ALL THE WAY TO 75MPH. ALSO AT APPROX. 25MPH AN LOW HUMMING SOUND STARTS. THE HUMMING SOUND GETS LOADER AS SPEED INCREASES ALONG WITH THE ROAD NOISE. THE HUMMING AND VIBRATION STOP AS SO..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28