"How reliable is the 2020 Chrysler Pacifica?"

"Based on 235 NHTSA complaints, the 2020 Chrysler Pacifica has a median complaint mileage of 33000 miles. The most common issue is ELECTRICAL SYSTEM."

"What are common problems with the 2020 Chrysler Pacifica?"

"The most frequently reported component in NHTSA complaints for the 2020 Chrysler Pacifica is ELECTRICAL SYSTEM, accounting for a significant portion of the 235 total complaints filed."

2020 Chrysler Pacifica: Reliability Data

Source: NHTSA — 235 complaints

235

Total Complaints

33,000mi

Median Mileage

ELECTRICAL SYSTEM

Top Issue

Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

2,900 25th Percentile

33,000 Median Mileage

52,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

ELECTRICAL SYSTEM

ENGINE

POWER TRAIN

STEERING

UNKNOWN OR OTHER

FUEL/PROPULSION SYSTEM

SERVICE BRAKES

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

SEATS

VISIBILITY/WIPER

Severity Assessment

Crashes

Fires

Injuries

Deaths

Sample Complaint Reports

"I JUST PURCHASED A NEW 2020 PACIFICA AND DISCOVERED IT HAS FIXED SECOND ROW SEAT HEADRESTS. THE USER'S MANUAL THAT CAME WITH MY VAN SHOWS ILLUSTRATIONS OF THE HEADRESTS WITH ARROWS POINTING TO THE HEADREST'S ADJUSTMENT BUTTONS ARE BUT THOSE BUTTONS DO NOT EXIST IN MY VAN. THERE ARE ALSO WRITTEN INST..."

"TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN CONTROL ACCELERATION FOR 20 SECOND, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE BRAKE PEDAL WAS LOSING THE ABILITY TO HOLD THE VEHICLE, THE ENGINE RAV UP TO 7000 RPM AND THERE WAS A TICKING NOISE CO..."

"TL* THE CONTACT RENTED A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH CRASHED INTO TWO DEERS. THERE WERE NO REPORTED INJURIES. THE DRIVER'S AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DALLAS FT WORTH AIRPORT. THE L..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28