2019 Tesla Model X: Reliability Data

Source: NHTSA — 163 complaints
163
Total Complaints
13,500mi
Median Mileage
SUSPENSION
Top Issue
27
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

4,750 25th Percentile
13,500 Median Mileage
20,500 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

SUSPENSION
24
UNKNOWN OR OTHER
18
ELECTRICAL SYSTEM
17
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
13
STRUCTURE:BODY
12
VEHICLE SPEED CONTROL
10
STEERING
10
SERVICE BRAKES
9
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
7
AIR BAGS
6

Severity Assessment

27
Crashes
4
Fires
10
Injuries
0
Deaths

Sample Complaint Reports

"WENT TO A SHOWROOM TO CHECKOUT THE TESLAS, THE MODEL X GULL WING DOORS HIT ME ON THE HEAD AS THEY WERE CLOSING - SHOULD HAVE A SENSOR TO PREVENT THAT."
"TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN..."
"TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28