2018 Chrysler Pacifica Plug-In Hybrid: Reliability Data

374
Total Complaints
5,492mi
Median Mileage
Electrical System
Top Issue
7
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

2,000 25th Percentile
5,492 Median Mileage
17,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

Electrical System
81
Hybrid Propulsion System
73
Engine
63
Power Train
39
Unknown Or Other
34
Fuel/Propulsion System
19
Vehicle Speed Control
13
Steering
7
Service Brakes
7
Suspension
5

Severity Assessment

7
Crashes
19
Fires
4
Injuries
0
Deaths

Sample Complaint Reports

"ACTIVE CRUISE CONTROL FAILS TO DETECT THE VEHICLE IN FRONT. IT HAPPENS AT LEAST ONCE A DAY. ITS DOES NOT CONVEY CONFIDENCE ON THE SYSTEM."
"ACTIVE CRUISE CONTROL FAILS TO DETECT THE VEHICLE IN FRONT. IT HAPPENS AT LEAST ONCE A DAY. ITS DOES NOT CONVEY CONFIDENCE ON THE SYSTEM."
"I WAS PASSING A SLOW MOVING MOTOR HOME ON STATE ROAD 19 OCALA NATIONAL FOREST . IN THE MIDDLE OF MY PASS THE ENGINE CUT OFF. I HAD ENOUGH SPEED TO FINISH MY PASS SAFELY AND PULL TO THE SIDE OF ROAD. ALL THE PANEL LIGHTS WERE FLASHING AND THE CAR WOULD NOT RESTART. I CALLED ROADSIDE ASSISTANCE CHRYSL..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

When Were Complaints Filed?

Number of complaints by the year the issue occurred.

When Does Each Component Fail?

Median mileage at complaint for top components.

Electrical System 81 complaints
25th: 2,000 mi Median: 5,606 mi 75th: 24,000 mi
Hybrid Propulsion System 73 complaints
25th: 24,750 mi Median: 47,788 mi 75th: 60,405 mi
Engine 63 complaints
25th: 2,975 mi Median: 5,260 mi 75th: 16,250 mi
Power Train 39 complaints
25th: 3,700 mi Median: 5,029 mi 75th: 15,000 mi
Unknown Or Other 34 complaints
25th: 3,250 mi Median: 4,500 mi 75th: 13,375 mi

Where Are Complaints Coming From?

Top states by complaint count.

CA: 110 TX: 35 WA: 23 VA: 21 GA: 20 IL: 17 MD: 17 FL: 16 PA: 9 TN: 8

Who Files Complaints?

5.9%
Original Owners
94.1%
Second+ Owners

Chrysler Pacifica Plug-In Hybrid — Other Years

See how this model compares across different model years.

YearComplaintsCrashes
20171272
2019830
20201074
2021390
20222184
2023762
2024480

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28