2017 Mercedes-Benz Sprinter 3500: Reliability Data

38
Total Complaints
18,000mi
Median Mileage
ELECTRONIC STABILITY CONTROL (ESC)
Top Issue
0
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

12,000 25th Percentile
18,000 Median Mileage
25,500 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

ELECTRONIC STABILITY CONTROL (ESC)
7
SERVICE BRAKES
5
WHEELS
5
VEHICLE SPEED CONTROL
4
ELECTRICAL SYSTEM
2
STRUCTURE:BODY
2
UNKNOWN OR OTHER
2
FUEL SYSTEM, DIESEL
2
AIR BAGS
1
POWER TRAIN
1

Severity Assessment

0
Crashes
0
Fires
0
Injuries
0
Deaths

Sample Complaint Reports

"SPRINTER COMPLETELY LOST ELECTRICAL POWER, ENGINE AND DRIVE TRAIN PROPULSION. THE TACH AND SPEEDOMETER FROZE IN PLACE AT 2500 RPM AND 15MPH. 60 SECONDS PASSED AND THE DASH LIGHTS BLINKED AND THEN ALLOWED ME TO RESTART VEHICLE. IT WAS LIKE THE SYSTEM RE-BOOTED ITSELF. LUCKILY I WAS NOT AT SPEED OR I..."
"SPRINTER COMPLETELY LOST ELECTRICAL POWER, ENGINE AND DRIVE TRAIN PROPULSION. THE TACH AND SPEEDOMETER FROZE IN PLACE AT 2500 RPM AND 15MPH. 60 SECONDS PASSED AND THE DASH LIGHTS BLINKED AND THEN ALLOWED ME TO RESTART VEHICLE. IT WAS LIKE THE SYSTEM RE-BOOTED ITSELF. LUCKILY I WAS NOT AT SPEED OR I..."
"SPRINTER COMPLETELY LOST ELECTRICAL POWER, ENGINE AND DRIVE TRAIN PROPULSION. THE TACH AND SPEEDOMETER FROZE IN PLACE AT 2500 RPM AND 15MPH. 60 SECONDS PASSED AND THE DASH LIGHTS BLINKED AND THEN ALLOWED ME TO RESTART VEHICLE. IT WAS LIKE THE SYSTEM RE-BOOTED ITSELF. LUCKILY I WAS NOT AT SPEED OR I..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

When Were Complaints Filed?

Number of complaints by the year the issue occurred.

When Does Each Component Fail?

Median mileage at complaint for top components.

ELECTRONIC STABILITY CONTROL (ESC) 7 complaints
Median: 17,380 mi
SERVICE BRAKES 5 complaints
Median: 20,200 mi
WHEELS 5 complaints
25th: 11,000 mi Median: 17,000 mi 75th: 18,000 mi

Where Are Complaints Coming From?

Top states by complaint count.

TX: 7 FL: 6 SC: 6 CA: 6 OH: 2 OR: 2 WA: 1 IN: 1 MT: 1 AZ: 1

Who Files Complaints?

7.9%
Original Owners
92.1%
Second+ Owners

Mercedes-Benz Sprinter 3500 — Other Years

See how this model compares across different model years.

YearComplaintsCrashes
2012312
2013360
2014834
2015370
2016955
2019435
2020223
2023240

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28