2017 Jeep Cherokee: Reliability Data

Source: NHTSA — 1886 complaints
1886
Total Complaints
40,000mi
Median Mileage
POWER TRAIN
Top Issue
41
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

25,000 25th Percentile
40,000 Median Mileage
55,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

POWER TRAIN
618
UNKNOWN OR OTHER
336
ELECTRICAL SYSTEM
334
ENGINE
252
VEHICLE SPEED CONTROL
59
SERVICE BRAKES
54
STEERING
45
ELECTRONIC STABILITY CONTROL (ESC)
42
AIR BAGS
25
FUEL/PROPULSION SYSTEM
17

Severity Assessment

41
Crashes
8
Fires
43
Injuries
0
Deaths

Sample Complaint Reports

"VEHICLE HESITATES TO ACCELERATE AFTER SLOWING OR STOPPING. DELAY IS SEVERAL SECONDS AND POSSES A SERIOUS RISK OF BEING STRUCK FROM BEHIND. THIS HAPPENS INTERMITTENTLY."
"STOP/START FEATURE DANGER: I WAS MAKING A LEFT TURN, PULLING OUT FROM A DRIVEWAY IN HEAVY CROSS TRAFFIC. I WAS PULLING ONTO A FOUR LANE ROAD. JUST AS I STARTED TO LIFT MY FOOT FROM THE BRAKE, THE STOP/START FEATURE SHUT THE ENGINE OFF. THERE WAS A FULL TWO SECONDS BEFORE THE ENGINE STARTED. THE CRO..."
"THE SO CALLED, 9 SPEED TRANSMISSION ISN'T A 9 SPEED. IT NEVER, UNDER ANY CIRCUMSTANCES, HITS 9TH GEAR. THE JEEP SERVICE TECH TOLD ME THAT THERE'S NOTHING WRONG WITH THE TRANSMISSION, BUT HE KNOWS THAT IT WILL NEVER HIT 9TH. ALSO, I HAVE EXPERIENCED A VERY SCARY MOMENT WHEN I SHIFTED FROM REVERSE TO ..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28