2016 Mercedes-Benz Cla250: Reliability Data

90
Total Complaints
37,000mi
Median Mileage
UNKNOWN OR OTHER
Top Issue
9
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

19,229 25th Percentile
37,000 Median Mileage
62,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

UNKNOWN OR OTHER
18
ENGINE
15
AIR BAGS
11
ELECTRICAL SYSTEM
7
STRUCTURE:BODY
5
FUEL/PROPULSION SYSTEM
5
POWER TRAIN
5
STEERING
4
SERVICE BRAKES
3
WHEELS
3

Severity Assessment

9
Crashes
1
Fires
5
Injuries
2
Deaths

Sample Complaint Reports

"WE PURCHASED A BRAND NEW MERCEDES BENZ 2016 5 MONTHS AGO. I AM DRIVING ABOUT 28 MILES FROM MY STARTING POINT AND COME TO FIND TWO OF MY FRONT TIRES WITH AIR BUBBLES. COME TO FIND OUT 1 OF MY TIRES EVENTUALLY POPPED AND THE OTHER STILL HAD AN AIR BUBBLE. TOOK IT TO BENZ DEALERSHIP AND WAS TOLD NOTHIN..."
"*** I DON'T OWN THIS CAR. *** MERCEDES SENT THE REMOTE ACCESS CREDENTIALS TO AN UNVERIFIED EMAIL ACCOUNT. THE REMOTE ACCESS APP SHOWS VEHICLE LOCATION, ALLOWING UNLOCK AND VEHICLE START WHICH COULD ALLOW THE VEHICLE TO BE EASILY STOLEN. ALSO I FEAR THAT BY NOT SECURELY SENDING REMOTE ACCESS CREDENT..."
"TL* THE CONTACT RENTED A 2016 MERCEDES-BENZ CLA250. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATE AS INTENDED. THE CONTACT ALSO STATED THAT THE AUTONOMOUS BRAKING SYSTEM FAILED TO OPER..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

When Were Complaints Filed?

Number of complaints by the year the issue occurred.

When Does Each Component Fail?

Median mileage at complaint for top components.

UNKNOWN OR OTHER 18 complaints
25th: 24,000 mi Median: 30,000 mi 75th: 32,500 mi
ENGINE 15 complaints
25th: 26,050 mi Median: 40,000 mi 75th: 56,000 mi
AIR BAGS 11 complaints
Median: 29,000 mi

Where Are Complaints Coming From?

Top states by complaint count.

CA: 17 NJ: 10 TX: 9 FL: 9 GA: 6 IL: 5 SC: 4 AZ: 3 NY: 3 CO: 3

Mercedes-Benz Cla250 — Other Years

See how this model compares across different model years.

YearComplaintsCrashes
20142799
20158312
2017372

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28