2012 Jeep Grand Cherokee: Reliability Data

Source: NHTSA — 2308 complaints
2308
Total Complaints
65,000mi
Median Mileage
ELECTRICAL SYSTEM
Top Issue
72
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

40,000 25th Percentile
65,000 Median Mileage
95,293 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

ELECTRICAL SYSTEM
800
ENGINE
281
SERVICE BRAKES
273
FUEL/PROPULSION SYSTEM
213
UNKNOWN OR OTHER
114
POWER TRAIN
98
STEERING
97
AIR BAGS
42
VEHICLE SPEED CONTROL
34
EXTERIOR LIGHTING
33

Severity Assessment

72
Crashes
144
Fires
50
Injuries
0
Deaths

Sample Complaint Reports

"THE FOLLOWING DANGEROUS CONDITION IN THE 2012 JEEP GRAND CHEROKEE HAS BEEN RAISED BY MANY DRIVERS ALL OVER THE INTERNET AND JEEP REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM. NAMELY, THE HEADLIGHT SYSTEM IS TILTED DOWN SO VISIBILITY DISTANCE IS VERY LOW. THERE IS ABOUT 25 TO 30 FEET OF VISIBILITY TH..."
"I WAS GOING APPROXIMATELY 20-25 APPROACHING A SIGNAL LIGHT. I LET OFF THE GAS AND APPLIED THE BRAKE AS THE LIGHT WAS RED. AS I LET OFF THE GAS, THE ENGINE BEGAN TO REV HIGHER AND AS I APPLIED THE BRAKE I HAD TO APPLY IT HARDER AND HARDER AS THE ENGINE CONTINUED TO REV EVEN HIGHER. I BEGAN TO SMELL T..."
"I WAS GOING APPROXIMATELY 20-25 APPROACHING A SIGNAL LIGHT. I LET OFF THE GAS AND APPLIED THE BRAKE AS THE LIGHT WAS RED. AS I LET OFF THE GAS, THE ENGINE BEGAN TO REV HIGHER AND AS I APPLIED THE BRAKE I HAD TO APPLY IT HARDER AND HARDER AS THE ENGINE CONTINUED TO REV EVEN HIGHER. I BEGAN TO SMELL T..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28