2012 Chevrolet Impala: Reliability Data

Source: NHTSA — 422 complaints
422
Total Complaints
55,000mi
Median Mileage
ELECTRICAL SYSTEM
Top Issue
40
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

30,500 25th Percentile
55,000 Median Mileage
88,800 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

ELECTRICAL SYSTEM
56
ELECTRONIC STABILITY CONTROL (ESC)
54
STEERING
48
ENGINE
40
SERVICE BRAKES
32
POWER TRAIN
26
UNKNOWN OR OTHER
23
SUSPENSION
20
AIR BAGS
20
FUEL/PROPULSION SYSTEM
17

Severity Assessment

40
Crashes
6
Fires
29
Injuries
0
Deaths

Sample Complaint Reports

"CAR WAS IN PARK AT A GAS STATION, IGNITION OFF, CAR NOT RUNNING. GEAR SHIFT INDICATOR SHOWED "PARK". DRIVER WAS OUT OF THE CAR AND THE CAR ROLLED AWAY, CRASHING INTO PARKED VEHICLE AND RESULTING IN INJURY TO DRIVER. THIS WAS AN AVIS RENTAL CAR WITH 7,500 MILES ON THE ODOMETER. *TR"
"ENGINE MAKES A TICKING NOISE OR KNOCKING NOISE WHILE ACCELERATING , I'M VERY CONCERNED WITH THIS BEING THAT THIS NOISE STARTED THE NEXT DAY AFTER I HAD THE CAR HOME FROM THE DEALERSHIP . I'M HOPING THIS ISN'T A SAFETY CONCERN BUT IT SURE IS A CUSTOMER DISSATISFACTION. THE DEALER HAS TRIED TO ISOL..."
"ENGINE MAKES A KNOCKING NOISE WHILE ACCELERATING. I DROVE ANOTHER ONE AND THE NOISE WAS EVEN WORSE, THAT ONE HAD 15000 MILES ON IT. THIS SEEMS TO BE A COMMON PROBLEM WITH THEM ALL. I AM VERY UNHAPPY WITH THIS CAR. I DON'T ENJOY HEARING ALL THIS NOISE FROM A NEW CAR. (NOW HAS 6000 MILES ON IT) IF I C..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28