2012 Cadillac Srx: Reliability Data

Source: NHTSA — 511 complaints
511
Total Complaints
73,000mi
Median Mileage
EXTERIOR LIGHTING
Top Issue
57
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

46,500 25th Percentile
73,000 Median Mileage
96,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

EXTERIOR LIGHTING
213
SERVICE BRAKES
42
SUSPENSION
40
ELECTRICAL SYSTEM
30
UNKNOWN OR OTHER
27
EXTERIOR LIGHTING:HEADLIGHTS
18
STEERING
17
ENGINE
15
VEHICLE SPEED CONTROL
14
AIR BAGS
13

Severity Assessment

57
Crashes
4
Fires
41
Injuries
0
Deaths

Sample Complaint Reports

"WHEN I PUT THE SRX INTO REVERSE THE BACK UP CAMERA DOES NOT COME ON FOR 3 TO 4 SECONDS. I AM BACKING BLIND DURING THAT PERIOD. CADILLAC TOLD ME THAT IS JUST THE WAY IT IS. SOMEDAY SOMEONE IS GOING TO RUN OVER A CHILD WHILE BACKING UP, BECAUSE THEY DIDN'T SEE THE CHILD ON THE SCREEN. THIS IS A GLA..."
"PURCHASED VEHICLE WITH NAVIGATION OPTION. UPON FIRST USE, VOICE DIRECTIONS WERE TERRIBLY WRONG. DEALER ORDERED NEW NAVIGATION DISK FROM CADILLAC - BUT PROBLEM REMAINED. ISSUE HAS NOT BEEN RESOLVED AFTER THREE MONTHS. CADILLAC REGIONAL MANAGER SAID PROBLEM WILL NOT BE FIXED UNTIL 2014 MODEL YEAR. HIG..."
"TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHEN SHE EXITED THE VEHICLE, SHE LOCKED THE DOORS WITH THE RKE AND WENT INSIDE THE HOUSE. APPROXIMATELY 20-30 MINUTES LATER SHE WALKED BACK OUTSIDE TO FIND HER VEHICLE IN HER NEIGHBOR'S YARD ACROSS THE STREET FACING THE OTHER DIRECTION. IT..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28