2004 Mercury Grand Marquis: Reliability Data

422
Total Complaints
82,000mi
Median Mileage
EXTERIOR LIGHTING
Top Issue
22
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

55,125 25th Percentile
82,000 Median Mileage
109,876 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

EXTERIOR LIGHTING
185
STEERING
62
ELECTRICAL SYSTEM
38
EXTERIOR LIGHTING:HEADLIGHTS
21
VEHICLE SPEED CONTROL
17
INTERIOR LIGHTING
6
ENGINE AND ENGINE COOLING
5
AIR BAGS
5
ENGINE
4
VISIBILITY/WIPER
4

Severity Assessment

22
Crashes
6
Fires
16
Injuries
1
Deaths

Sample Complaint Reports

"THE TURN SIGNAL FAILED INTERMITTENTLY. THE CAUSE HAD NOT BEEN DETERMINED. *JB THE TURN SIGNAL RACED EXTREMELY FAST THAT THE LIGHTS FLICKER INSTEAD OF BLINKING. THE PROBLEM OCCURRED 30 TIMES SINCE DEC. 2003. FORD WAS AWARE OF THE PROBLEM BUT DID NOT HAVE A FIX. *SC"
"WHEN ATTEMPTING TO PRESS THE BRAKE PEDAL, THE DRIVER ALSO PRESSED ON THE ACCELERATOR PEDAL AND CAUSED THE VEHICLE TO ACCELERATE WHICH MADE IT DIFFICULT TO STOP THE VEHICLE. THE CONSUMER STATED THAT THE PEDALS WERE TOO CLOSE TO EACH OTHER. *AK *SC *JB"
"CONSUMER STATED THAT WHILE DRIVING CAME TO A RED LIGHT AND VEHICLE TOOK OFF. THE MORE HE APPLIED THE BRAKES THE FASTER VEHICLE WENT. HE AND HIS WIFE NARROWLY ESCAPED A COLLISION. CONSUMER TOOK FEET OFF THE BRAKES, AND PLACED THE VEHICLE IN NEUTRAL, WHICH CAUSED IT TO SLOW DOWN. THEN, HE CO..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28