"How reliable is the 2004 Jeep Grand Cherokee?"

"Based on 1570 NHTSA complaints, the 2004 Jeep Grand Cherokee has a median complaint mileage of 64000 miles. The most common issue is Air Bags."

"What are common problems with the 2004 Jeep Grand Cherokee?"

"The most frequently reported component in NHTSA complaints for the 2004 Jeep Grand Cherokee is Air Bags, accounting for a significant portion of the 1570 total complaints filed."

2004 Jeep Grand Cherokee: Reliability Data

Source: NHTSA — 1570 complaints

1570

Total Complaints

64,000mi

Median Mileage

Air Bags

Top Issue

149

Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

30,000 25th Percentile

64,000 Median Mileage

107,950 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

Air Bags

316

Electrical System

124

Seats

106

Rotor

Steering

Vehicle Speed Control

Defroster/Defogger/Hvac System

Visibility

Seat Heater/Cooler

Power Window Devices And Controls

Severity Assessment

149

Crashes

Fires

106

Injuries

Deaths

Sample Complaint Reports

"WHEN DRIVER BACKED OUT OF THE GARAGE, PUT THE VEHICLE INTO PARK, AND GOT OUT OF THE VEHICLE, WITHIN SECONDS, THE VEHICLE ACCELERATED AND HIT THE GARAGE. WHEN THE DRIVER RETURNED TO THE VEHICLE , IT WAS IN DRIVE. *AK PH *JB"

"INTERMITTENTLY THE VEHICLE EXPERIENCED SUDDEN ACCELERATION WHILE THE CONSUMER'S FOOT WAS ON THE BRAKE. THE DEALER INSPECTED THE VEHICLE SIX TIMES AND COULD NO DUPLICATE OR CORRECT THE PROBLEM. *AK *TS"

"CONSUMER STATES WHILE TRAVELING 55 MPH AND WITHOUT ANY INDICATION PASSENGER'S REAR TIRE SIDEWALL BLEW OUT. *AK"

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

When Were Complaints Filed?

Number of complaints by the year the issue occurred.

When Does Each Component Fail?

Median mileage at complaint for top components.

Air Bags 316 complaints

25th: 86,073 mi Median: 121,633 mi 75th: 150,000 mi

Electrical System 124 complaints

25th: 63,000 mi Median: 100,000 mi 75th: 127,750 mi

Seats 106 complaints

25th: 70,450 mi Median: 98,000 mi 75th: 128,000 mi

Rotor 87 complaints

25th: 11,500 mi Median: 16,047 mi 75th: 24,650 mi

Steering 57 complaints

25th: 51,000 mi Median: 92,000 mi 75th: 130,000 mi

Where Are Complaints Coming From?

Top states by complaint count.

NY: 127 PA: 105 CA: 98 FL: 86 MI: 82 OH: 77 VA: 73 NJ: 72 MD: 57 GA: 57

Who Files Complaints?

22.1%

Original Owners

77.9%

Second+ Owners

Jeep Grand Cherokee — Other Years

See how this model compares across different model years.

Year	Complaints	Median Mileage	Top Issue	Crashes
1993	784	129,000	Rotor	68
1994	775	146,000	Vehicle Speed Control	142
1995	983	115,461	Park/Neutral Start Interlock Switch	146
1996	1249	139,000	Park/Neutral Start Interlock Switch	156
1997	1432	120,000	Park/Neutral Start Interlock Switch	143
1998	1349	105,000	Park/Neutral Start Interlock Switch	194
1999	2319	80,800	Rotor	157
2000	1855	85,000	Rotor	132
2001	1128	69,000	Rotor	95
2002	1770	74,000	Air Bags	98
2003	887	71,000	Air Bags	60
2005	2732	80,000	Electrical System	137
2006	1750	81,000	Electrical System	79
2007	1475	70,000	Electrical System	47
2008	990	76,200	Electrical System	35
2009	195	62,360	Electrical System	9
2010	171	70,000	Electrical System	18
2011	2421	64,000	Electrical System	90
2012	2308	65,000	Electrical System	72
2013	1102	66,000	Electrical System	41
2014	3365	46,865	Power Train	224
2015	1725	40,000	Power Train	179
2016	434	32,537	Power Train	45
2017	552	33,000	Engine	38
2018	1160	19,000	Electrical System	75
2019	516	31,000	Electrical System	25
2020	329	7,100	Electrical System	39
2021	643	17,500	Electrical System	34
2022	415	26,000	Electrical System	12
2023	617	13,266	Electrical System	26
2024	355	12,000	Electrical System	9
2025	87	-	Electrical System	3

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28