2004 Ford Freestar: Reliability Data

Source: NHTSA — 1598 complaints
1598
Total Complaints
87,100mi
Median Mileage
POWER TRAIN:AUTOMATIC TRANSMISSION
Top Issue
25
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

65,000 25th Percentile
87,100 Median Mileage
116,271 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

POWER TRAIN:AUTOMATIC TRANSMISSION
495
POWER TRAIN
309
ELECTRICAL SYSTEM
115
SEATS
84
ENGINE
69
STRUCTURE:BODY
62
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
50
ENGINE AND ENGINE COOLING
34
VEHICLE SPEED CONTROL
29
UNKNOWN OR OTHER
25

Severity Assessment

25
Crashes
17
Fires
29
Injuries
1
Deaths

Sample Complaint Reports

"PLASTIC MOLDING ALONG THE RUNNING BOARDS BROKE OFF. AS A RESULT, THE SLIDING DOOR MALFUNCTIONED, LOCKING OCCUPANTS INSIDE VEHICLE. *AK"
"AIR BAG LIGHT WARNING INDICATOR ILLUMINATED AND WILL NOT TURN OFF. VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE PARTS TO FIX THE FRONT AIR BAGS WERE ON BACK ORDER. THE DEALER INDICATED THAT THE FRONT AIR BAGS MAY NOT DEPLOY SINCE THE WARNING INDICATOR WAS ON. *AK THE PART CAME IN AND ..."
"WHEN USING THE HEADLINER-MOUNTED DVD SYSTEM SCREEN, VISIBILITY THROUGH THE REARVIEW MIRROR IS VERY LIMITED (PRETTY MUCH, THE REAR-VIEW MIRROR CAN'T BE USED AT ALL). *AK"

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28