2004 Chevrolet Suburban 2500: Reliability Data

23
Total Complaints
76,000mi
Median Mileage
Instrument Cluster/Panel
Top Issue
1
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

54,894 25th Percentile
76,000 Median Mileage
84,500 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

Instrument Cluster/Panel
5
Seats
2
Electrical System
2
Service Brakes, Hydraulic
2
Service Brakes
2
Hoses, Lines/Piping, And Fittings
1
Pump
1
Cooling System
1
Frontal
1
Steering
1

Severity Assessment

1
Crashes
1
Fires
0
Injuries
0
Deaths

Sample Complaint Reports

"DT*: THE CONTACT STATED WHILE DRIVING 20 MPH, THE POWER ASSIST STEERING AND THE POWER ASSIST BRAKES FAILED SIMULTANEOUSLY, CAUSING A LOSS OF VEHICLE CONTROL. THE VEHICLE WAS TOWED TO A SERVICE DEALER WHO DETERMINED THE POWER STEERING PUMP AND BOOSTER HAD FAILED, ALONG WITH THE BOOSTER THAT LED TO ..."
"DT*: THE CONTACT STATED WHILE DRIVING 20 MPH, THE POWER ASSIST STEERING AND THE POWER ASSIST BRAKES FAILED SIMULTANEOUSLY, CAUSING A LOSS OF VEHICLE CONTROL. THE VEHICLE WAS TOWED TO A SERVICE DEALER WHO DETERMINED THE POWER STEERING PUMP AND BOOSTER HAD FAILED, ALONG WITH THE BOOSTER THAT LED TO ..."
"THE SPEEDOMETER ON MY 2004 CHEVROLET SUBURBAN DOES NOT READ THE CORRECT SPEED. I AM CONCERNED THAT MY 16 YEAR OLD DAUGHTER IS NOT EXPERIENCED ENOUGH TO REALIZE THAT THE SPEEDOMETER IS WRONG, CAUSING HER TO DRIVE AT AN UNSAFE SPEED, INCREASING THE RISK OF AN EXCESSIVE SPEED ACCIDENT. CONVERSELY, AS..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

When Were Complaints Filed?

Number of complaints by the year the issue occurred.

When Does Each Component Fail?

Median mileage at complaint for top components.

Instrument Cluster/Panel 5 complaints
25th: 45,000 mi Median: 71,760 mi 75th: 77,198 mi

Where Are Complaints Coming From?

Top states by complaint count.

TX: 4 IA: 3 OH: 3 MD: 2 CA: 2 VA: 2 NY: 2 TN: 1 MO: 1 MN: 1

Who Files Complaints?

26.1%
Original Owners
73.9%
Second+ Owners

Chevrolet Suburban 2500 — Other Years

See how this model compares across different model years.

YearComplaintsCrashes
2001353
2002391
2003260

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28