2004 Chevrolet Suburban: Reliability Data

Source: NHTSA — 264 complaints
264
Total Complaints
65,250mi
Median Mileage
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Top Issue
14
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

39,000 25th Percentile
65,250 Median Mileage
111,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
41
SERVICE BRAKES
32
ELECTRICAL SYSTEM
25
VEHICLE SPEED CONTROL
11
STEERING
10
SERVICE BRAKES, HYDRAULIC
9
ELECTRONIC STABILITY CONTROL (ESC)
8
POWER TRAIN:AUTOMATIC TRANSMISSION
7
AIR BAGS
7
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
7

Severity Assessment

14
Crashes
7
Fires
13
Injuries
0
Deaths

Sample Complaint Reports

"WHILE DRIVING BRAKES FAILED WHEN TRYING TO MAKE A SUDDEN STOP. DRIVER AVOIDED A COLLISION BY CONTINUING TO SLAM ON THE BRAKE PEDAL UNTIL THE VEHICLE STOPPED. VEHICLE WAS TOWED TO THE DEALER, WHO DETERMINED THE CAM SHAFT POSITION SENSOR WAS THE CAUSE OF THE BRAKE FAILURE. *AK"
"I HAVE JUST PURCHASED A 2004 K2500 CHEV. SUBURBAN WITH THE ELECTRIC CAMPER MIRROR OPTION. I HAVE DRIVEN IT TWO WEEKS AND DISCOVERED THAT THE PASSENGER (CONVEX) MIRROR HAS A HUGE BLIND SPOT THAT HIDES ALL CARS AND UP TO MEDIUM SIZE TRUCKS. IT IS DANGEROUS. THE DEALER HAS INSPECTED THE TRUCK AND CO..."
"BRAKES FAILED WHEN APPLIED AT LOW SPEED WITH PLENTY OF ROOM TO SPARE WHICH RESULTED IN A COLLISION. *PH CONSUMER MADE A SEARCH IN THE INTERNET AND FOUND A SIMILAR COMPLAINT (ODI: 10056005). *LA"

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28