2004 Cadillac Srx: Reliability Data

Source: NHTSA — 324 complaints
324
Total Complaints
69,400mi
Median Mileage
ELECTRONIC STABILITY CONTROL (ESC)
Top Issue
34
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

33,500 25th Percentile
69,400 Median Mileage
105,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

ELECTRONIC STABILITY CONTROL (ESC)
43
ELECTRICAL SYSTEM
33
POWER TRAIN
26
STEERING
21
SERVICE BRAKES
16
ENGINE
15
UNKNOWN OR OTHER
15
VEHICLE SPEED CONTROL
14
VISIBILITY:SUN/MOON ROOF ASSEMBLY
11
TRACTION CONTROL SYSTEM
11

Severity Assessment

34
Crashes
3
Fires
25
Injuries
0
Deaths

Sample Complaint Reports

"WHILE TEST DRIVING A NEW CADILAC SRX EQUIPPED WITH AUTOMATIC ALL WHEEL DRIVE, V-8 ENGINE AND 20" TIRES (OVERSIDED THE REG 18" STANDARD TIRES AND WHEELS) VEHICLE STEERING FROZE MAKING LEFT HAND TURN GOING APPROX 10-12 MPH....RIGHT FRONT TIRE AND WHEEL . FAILED...CAUSING SKID INTO CURB....PRELIMINARY..."
"WHILE TEST DRIVING A NEW CADILAC SRX EQUIPPED WITH AUTOMATIC ALL WHEEL DRIVE, V-8 ENGINE AND 20" TIRES (OVERSIDED THE REG 18" STANDARD TIRES AND WHEELS) VEHICLE STEERING FROZE MAKING LEFT HAND TURN GOING APPROX 10-12 MPH....RIGHT FRONT TIRE AND WHEEL . FAILED...CAUSING SKID INTO CURB....PRELIMINARY..."
"WHILE TEST DRIVING A NEW CADILAC SRX EQUIPPED WITH AUTOMATIC ALL WHEEL DRIVE, V-8 ENGINE AND 20" TIRES (OVERSIDED THE REG 18" STANDARD TIRES AND WHEELS) VEHICLE STEERING FROZE MAKING LEFT HAND TURN GOING APPROX 10-12 MPH....RIGHT FRONT TIRE AND WHEEL . FAILED...CAUSING SKID INTO CURB....PRELIMINARY..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28