2002 Mercury Villager: Reliability Data

Source: NHTSA — 20 complaints
20
Total Complaints
66,500mi
Median Mileage
TIRES
Top Issue
2
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

56,380 25th Percentile
66,500 Median Mileage
76,000 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

TIRES
2
SUSPENSION
2
AIR BAGS
2
ELECTRICAL SYSTEM
2
STRUCTURE:FRAME AND MEMBERS
1
STEERING
1
SERVICE BRAKES, HYDRAULIC
1
STEERING: STEERING WHEEL/HANDLE BAR
1
STEERING:COLUMN
1
EQUIPMENT
1

Severity Assessment

2
Crashes
0
Fires
1
Injuries
0
Deaths

Sample Complaint Reports

"CONSUMER CALLED COMPLAINIMNG ABOUT HAVING PROBLEMS WITH THE STEERING. ALSO STATED THAT THERE IS A REAL BAD VIBRATION ON THE STEERING WHEEL.DEALER WAS CONTACTED AND STATED THAT THEY WILL FIX IT AND THE VEHICLE HAS BEEN TOTHE DEALER A TOTAL OF FOUR TIMES SINCE THE PURCHASE ON SEP.302,2002. PH"
"2002 MERCURY VILLAGER HAS VIBRATION IN STEERING WHEEL AT SPEEDS ABOVE 10MPH. DEALER HAS TRIED 3 TIMES TO FIX AND EVEN REPLACED 2 OF THE 4 TIRES. STILL THE VIBRATION. REPAIR SHOP OTHER THAN THE DEALER SUGGESTED SWITCHING BRANDS OF TIRES BECAUSE AFTER THEY ALIGNED THE FRONT END THEY ROTATED THE TIR..."
"2002 MERCURY VILLAGER HAS VIBRATION IN STEERING WHEEL AT SPEEDS ABOVE 10MPH. DEALER HAS TRIED 3 TIMES TO FIX AND EVEN REPLACED 2 OF THE 4 TIRES. STILL THE VIBRATION. REPAIR SHOP OTHER THAN THE DEALER SUGGESTED SWITCHING BRANDS OF TIRES BECAUSE AFTER THEY ALIGNED THE FRONT END THEY ROTATED THE TIR..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28