2002 Jeep Grand Cherokee: Reliability Data

Source: NHTSA — 1770 complaints
1770
Total Complaints
74,000mi
Median Mileage
AIR BAGS
Top Issue
98
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

45,850 25th Percentile
74,000 Median Mileage
112,600 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

AIR BAGS
467
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
95
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
95
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
81
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
70
ELECTRICAL SYSTEM
66
SEATS
65
VISIBILITY
57
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
56
VEHICLE SPEED CONTROL
33

Severity Assessment

98
Crashes
23
Fires
131
Injuries
9
Deaths

Sample Complaint Reports

"VEHICLE CERTIFICATION LABEL STATES MINIMUM WHEEL/TIRE SIZE 17 INCHES. VEHICLE DELIVERED EQUIPPED WITH 16 INCH WHEELS AND TIRES. *AK"
"VEHICLE WAS PARKED IN DRIVEWAY IN FRONT OF HOUSE. IGNITION WAS OFF. NOBODY WAS IN CAR AT TIME OF INCIDENT. TRANSMISSION SHIFTED FROM 'PARK' TO 'REVERSE' AND VEHICLE ROLLED FORWARD IN DRIVEWAY, JUMPED CURB AND RETAINING WALL, CROSSED STREET, ROLLED DOWN HILL, HIT TREE, ROLLED THROUGH FENCE AND CONTIN..."
"I AM CONCERNED THAT JEEP HAS UNDER ENGINEERED THE BRAKE SYSTEM FOR THIS MODEL OF CAR. I HAVE THREE COLLEAGUES IN MY OFFICE WHO HAVE THE SAME MODEL AND ALL OF THEM HAVE HAD TO HAVE ROTORS RE-SURFACED OR REPLACED MORE THAN ONCE. THEY WARP REPEATEDLY. I HAVE READ CONSUMER GROUPS FORUMS ON THE INTERN..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28