2000 Jeep Grand Cherokee: Reliability Data

Source: NHTSA — 1855 complaints
1855
Total Complaints
85,000mi
Median Mileage
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
Top Issue
132
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

50,000 25th Percentile
85,000 Median Mileage
120,113 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
239
SEATS
167
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
89
ELECTRICAL SYSTEM
77
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
65
POWER TRAIN:AUTOMATIC TRANSMISSION
59
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
56
VEHICLE SPEED CONTROL
46
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
45
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
43

Severity Assessment

132
Crashes
24
Fires
113
Injuries
2
Deaths

Sample Complaint Reports

"DRIVESHAFT AND YOKE ARE DEFECTIVE IN THE JEEP GRAND CHEROKEE. THIS IS A KNOWN PROBLEM TO CHRYSLER AND THE REFUSE TO FIX IT. I PAID OVER $39000 FOR MY VEHICLE, AND I'M CONVINCED THAT IT IS NOT SAFE AT HIGHWAY SPEEDS. THERE ARE SEVERAL CLASS ACTION LAWSUITS UNDERWAY AGAINST JEEP FOR THIS SAME PROBLEM...."
"DRIVESHAFT AND YOKE ARE DEFECTIVE IN THE JEEP GRAND CHEROKEE. THIS IS A KNOWN PROBLEM TO CHRYSLER AND THE REFUSE TO FIX IT. I PAID OVER $39000 FOR MY VEHICLE, AND I'M CONVINCED THAT IT IS NOT SAFE AT HIGHWAY SPEEDS. THERE ARE SEVERAL CLASS ACTION LAWSUITS UNDERWAY AGAINST JEEP FOR THIS SAME PROBLEM...."
"THE FIRST WEEK I OWNED MY BRAND NEW VEHICLE, IT STARTED CLUNKING AND JERKING. SEVERAL WEEKS LATER, THEY REPLACED THE DRIVE SHAFT. I CONTINUE TO HAVE SIMILAR AND OTHER PROBLEMS WITH THE TRANSMISSION, GEAR SHIFTING, BRAKES, ETC...I INQUIRED OF THE DEALERSHIP WHETHER OR NOT THERE WERE ANY REPORTED MA..."

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28