2000 Chevrolet Impala: Reliability Data

1128
Total Complaints
92,000mi
Median Mileage
ELECTRICAL SYSTEM
Top Issue
73
Crash Reports

When Do Complaints Happen?

Distribution of NHTSA complaints by vehicle mileage at time of report.

51,500 25th Percentile
92,000 Median Mileage
128,500 75th Percentile

What Fails?

Most reported component issues from NHTSA complaints.

ELECTRICAL SYSTEM
133
ENGINE
71
STEERING
60
ENGINE AND ENGINE COOLING
54
AIR BAGS
47
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
40
POWER TRAIN:AUTOMATIC TRANSMISSION
31
ENGINE AND ENGINE COOLING:ENGINE
29
EXTERIOR LIGHTING:TURN SIGNAL
23
EXTERIOR LIGHTING
23

Severity Assessment

73
Crashes
95
Fires
93
Injuries
2
Deaths

Sample Complaint Reports

"WHEN DRIVING ON CERTAIN ROAD CONDITIONS, AT SLOWER SPEEDS, THERE IS AN ABNORMAL NOISE COMING FROM THE FRONT SUSPENSION. THE PROBLEM WAS REPORTED TO CHEVROLET AND THE DEALERSHIP. THE DEALER COULD NOT CORRECT THIS PROBLEM. CHEVROLET HAS OTHER REPORTS OF THIS PROBLEM. THE ABNORMAL NOISE IS A LOUD THU..."
"WHILE PARKING NOTICED SMOKE COMING FROM THE HOOD AREA. WHEN THE HOOD WAS OPENED THERE WAS A FIRE THAT CAUSED THE VEHICLE TO BURN UP TOTALLY. DEALER HAS BEEN CONTACTED. THE FIRE DEPARTMENT PUT THE FIRE OUT, CAUSE UNDETERMINED. *AK"
"THE CONSUMER WAS PARKING VEHICLE, SMELLED SMOKE AND NOTICED ENGINE WAS ON FIRE. FRONT HARNESS WIRES OVERHEATED. CONSUMER LOST POWER STEERING, AND WHEN THE CONSUMER WENT TO MOVE THE VEHICLE, THERE WAS SOME TYPE OF FLUID ON THE GROUND UNDER. FIRE DEPARTMENT CAME OUT AND PUT OUT THE FIRE.*AK"

Source: NHTSA ODI Complaints Database. Names and identifying details omitted.

Data source: View this vehicle on NHTSA.gov | NHTSA ODI Complaints Database. Public domain.

Methodology: Complaint counts and mileage distributions are computed directly from consumer-reported NHTSA complaints. This data represents reported issues, not failure rates — vehicles without complaints are not represented. Full methodology.

Data through: 2026-03-28