Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards

Q: "Was Panasonic battery packs used in Toshiba laptop computers recalled?"

"Yes. CPSC recall #17064 was issued on 2017-01-04. The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers."

Source: CPSC Recall #17064

Recall Date

2017-01-04

Manufacturer

Panasonic, of Japan

Units Affected

About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico.

Products Involved

Panasonic battery packs used in Toshiba laptop computers

Hazard

The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

Remedy

Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into A

Reported Injuries

The firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported.

Sold At

Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.

Manufactured In

China

Full Recall Description

This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall. Toshiba has expanded the number of battery packs to include those sold between June 2011 and November 2016. The battery packs also were sold separately and installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.

View on CPSC.gov →

Data source: U.S. Consumer Product Safety Commission (CPSC) via SaferProducts.gov.

For the most current recall information, check directly with CPSC or the manufacturer.

Last verified: 2026-03-28