Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning
Source: CPSC Recall #12074
Recall Date
2011-12-27
Manufacturer
Kyung Dong Navien Co. Ltd., South Korea
Units Affected
About 13,000
Products Involved
Navien Instantaneous or Tankless Water Heaters
Hazard
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
Remedy
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Reported Injuries
None reported
Sold At
Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.
Manufactured In
South Korea
Full Recall Description
Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Data source: U.S. Consumer Product Safety Commission (CPSC) via SaferProducts.gov.
For the most current recall information, check directly with CPSC or the manufacturer.
Last verified: 2026-03-28